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Find answers on order, shipping, return and product questions.

ORDER QUESTIONS

SHIPPING QUESTIONS

RETURN QUESTIONS

PRODUCT QUESTIONS

ORDER QUESTIONS

How do I place an order?

From any page in our web site, click on the Shopping Cart Icon at the top right of the page. This will take you to the Order page. Follow the simple instructions on the Order Page and when you are done, click "checkout" to place your order.

Can I purchase Fertili-T™ by phone?

Absolutely! Our customer service center is open to help you with your orders. Simply call (888) 250-BABY.

How can I be sure my Fertili-T™ order has been received?

Once you click "submit order" on the final shopping cart page, you will be sent an "Order Confirmation E-mail" to the e-mail address that you provide on the shopping cart page.

How did I join the Fertili-T™ Membership Program?

When you placed your order you were given the option of joining our Membership Program, which is an auto-ship program whereby you will continue to receive a fresh supply of Fertili-T™ timed to coincide with expected completion of your previous shipment, and you requested to join our auto-ship membership program by clicking on the membership sign-up box and agreeing to our terms and conditions.

The order placement screen displays the following terms and conditions (in quotes):

"Satisfaction Guarantee. If you are not satisfied with the product for any reason, simply call (888) 250-BABY and speak with one of our customer service representatives, and then have the unused portion and Fertili-T™ containers returned back to us within 30 days of our shipping date. You will be issued a full refund of the product price (S&H is non-refundable).

Plus, when you accept this special introductory offer, you will also receive a FREE membership in the Fertili-T™ membership program. That means that you'll continue to get a fresh supply of Fertili-T™ timed to coincide with the expected completion of your last order, locking in your best price. No commitments, no hassles. Cancel anytime."

In addition, customers are notified of their auto-ship program membership (BEFORE their FIRST auto- ship charge) in the following THREE ways:

  1. Terms and conditions shown on our website.
  2. Automatic "welcome" auto-ship e-mails sent along with the order confirmation, which again inform customers that they are enrolled in an auto-ship program.
  3. Explanation of the auto-ship program which is mailed to customers with their free trial shipment.

To cancel further shipments, you can e-mail us at customerservice@fertili-t.com or call us at (888) 250-BABY to cancel your account. However please be aware that if you send us an e-mail to request cancellation of your account, it may take up to 3 business days to process your request. We recommend customers to cancel their memberships as soon as they determine they no longer desire to be part of the program so the request is processed immediately. This will ensure that we do not ship you an order after you have requested cancellation.

Do you accept International orders?

At this time we are unable to fulfill your request to ship products outside of the United States and Canada. We hope to add this capability in the future. Please visit our website for updated information.

SHIPPING QUESTIONS

How do I know that my Fertili-T™ order has been shipped?

You will be sent two e-mails after you have submitted your order and provided us with a valid e-mail address:

  1. The first will confirm that your order has been received by us(your order confirmation number will be included). This e-mail should arrive soon after you have placed your order.
  2. The second confirms that the order has been successfully processed and shipped (tracking information will be included in this message).

What do I do if there is a shipping or delivery error?

Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.

RETURN QUESTIONS

What is your return policy?

At Fertili-T™ your satisfaction is our first concern.

If you are not satisfied with the product for any reason, you may return the unused product and Fertili-T™ containers within 30 days from the date it was shipped and you will receive a full refund of the product price. (shipping and handling is non-refundable). If you have received the product during the course of the auto-ship program, you may return the sealed and unused product and Fertili-T™ containers of that last shipment of product within 30 days from the date it was shipped and you will receive a refund of the product price. Please note the following return terms:

You must have an RMA number from Fertili-T™ to make a return. To obtain a RMA number please call our Customer Care Center at (888) 250-BABY. You may also email us at customerservice@fertili-t.com. Be sure to include your name and order number in your email.

We will not accept or process for refund any packages marked "Return to Sender."

  • Refunds will always be issued to the same credit card to which they were charged.
  • To ensure prompt processing, returns must be sent to the address provided with your RMA number. The warehouse cannot accept packages without an RMA number.
  • For orders that are not part of the risk-free trial, returned product must be un-opened and sealed in order to receive refund or credit.Upon receiving your RMA number, please send your return to:

Fertili-T™
26 Corporate Plaza, Suite 290
Newport Beach, CA 92660

*PLEASE NOTE — We do not process for refund any packages marked "Return to Sender." If you return the product without following the return procedure set forth above, and if we are able to identify you as the sender, we will cancel your membership from the auto-ship program and you will not receive further product shipments, however, you will be responsible for paying for the product that you return and Fertili-T™ may bill you accordingly.

How Long Will it Take To Process Returns?

From the time our warehouse receives your return, it generally takes 2 business days to process your refund once we have received the returned products.

Please keep in mind that your credit card company or its bank has to post our credit in the billing cycle in which it was received, hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the credit card company or its bank posts our refund. Your credit card will be refunded by "Fertili-T™."

What if the product arrived damaged?

Any of our products that are damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at (888) 250-BABY to request an RMA number.

Is the Product Guaranteed?

In addition to any manufacturer's warranty, we support the products offered through our website with our 30 day customer satisfaction guarantee. If you are unsatisfied with the product, you may return the unused product and Fertili-T™ containers within 30 days from the date it was shipped and you will not be billed for the shipment.

When will my Fertili-T™ order arrive?

Most orders will arrive within 4 - 7 business days from your initial order. We allow 1 - 2 business days to process your order.

Who will deliver my package?

All of our orders will be delivered via USPS, or UPS, (confirmation is emailed upon shipping).

PRODUCT QUESTIONS

Do I really only have to take the Fertili-T™ Preconception Program once a day?

Our preconception programs are designed to bring you the optimal amounts of preconception nutrients in one convienient dose we know that popping pills 2 to 3 times per day is not realistic for the average person and becomes tedious and tiresome very quickly, that's why we designed the Fertili-T™ Preconception Programs based on scientifically validated research. This research is the blueprint for achieving maximum effectiveness of the nutrients in our preconception formulas.

What is the absorption rate of the supplement?

Fertili-T™ Preconception Program formulas meet or exceed all disintegration standards and are designed for easy assimilation absorption, and high bioavailability.

Do I have to take the Fertili-T™ Program with meals?

Our Preconception Formulas are a synergistic blend of nutrients designed specifically to work best when absorbed with the Fertili-T™ Optimize Preconception Powder and/or with a well-balanced meal. The bioavailability and absorption of the nutrients in our preconception formulas can be most effective when taken with the Optimize Preconception Powder.

Should I be concerned about food allergies in Fertili-T™'s Preconception formula's?

We only use two clinically tested herbs in our PCOS, and Virili-T formulas: licorice, and pycnogenol. The ingredients in our preconception formula's are well known to the scientific community, numerous clinical studies on the safety, effectiveness, toxicities, and tolerances have been conducted over many years regarding the specific ingredients found in our preconception formulas. If you have food allergies, we recommend and encourage you to (take our product to your physician and consult with him/her before taking our or any other product) as well as email us at: customerservice@fertili-t.com, or call us directly at: (888)250-BABY.

How is Fertili-T™ manufactured?

Fertili-T™? is manufactured under strict supervision and quality controls in a cGMP, NSF, ISO 9000, and Certified Organic facility. At Fertili-T™ we hold ourselves to the highest of ethical, moral, and scientific standards and will not sacrifice the highest quality, optimal potency, and purity of our ingredients, nor our excellent manufacturing standards for mere profit. It is absolutely essential that we provide you with the best specifically designed preconception supplementation program available. This is our belief and our purpose.

What is cGMP and what does it stand for?

cGMP stands for "Certified Good Manufacturing Processes". This Certification is placed on our products to assure you that the highest levels of purity, stated potencies, and the highest manufacturing standards for our preconception dietary supplements are met. There are many dietary supplement manufactures in the U.S. that are not cGMP certified. We believe that no one should buy from a non-cGMP or U.S.P. manufacture because of the safety risks from contamination, and mis-stated potencies in these products.

Do I need to be on the Fertili-T™ Preconception Diet?

No, you do not, but all the scientific data points to the fact that you need to have a diet rich in preconceptual micronutrients and macronutrients along with a comprehensive preconception program that will Detoxify, Revitalize, and Optimize, your body for optimal preconceptual health.

I am on the South Beach Diet, Zone, Atkins, Pritikin, Or "Other" Diet program, will Fertili-T™ Preconception Programs work for me?

Fertili-T™'s Preconception Formulas are designed to provide you with your Optimal Fertility Allowance™ (O.F.A™) of micronutrients as well as the optimal percentages of your daily Fertility Value™ (F.V™). Regardless, of which diet program you are currently on or planning to go on, it is imperative however, to check with your physcian before beginning any diet program or other major change in eating habits as this could greatly affect your preconceptual health and ability to conceive.

What are Micronutrients and Phytonutrients?

They are non-mineral and non-vitamin molecules or compounds found in whole foods that have numerous health benefits. Fertili-T™'s Preconception Formula incorporate and utilize these micronutrients and phytonutrients for very specific detoxification, revitalization, and optimizing results. Each nutrient is designed to address your specific infertility issue: Unexplained Infertility, PCOS, Endometriosis, Fibroids, and Male Factor Infertility.

Does Fertili-T™ formulas expire? How long will they remain fresh?

All of our formulas are batch dated and have the expiration date on the product. Freshness and potency of all the ingredients is guaranteed until they exceed the date on the product label.

Can my children take the supplements?

No. Fertili-T™ Preconception Programs are designed only for the woman and man who are doing preconception planning for pregnancy.

What is so Unique and Different about Fertili-T's Preconception Programs and it's formula's?

Fertili-T™ goes far beyond the standard "one-size-fits-all" prenatal vitamin/mineral supplements and other like products, by providing you with comprehensive scientifically validated ingredients in preconception formulas that address your individual infertility needs. Whether you have Unexplained Infertility, PCOS, Endometriosis, Fibroids, and Male Factor Infertility, there is a program specifically designed for you. Look at the ingredients listed on the "Our Programs" page and see for yourself. Compare any Fertili-T™ Preconception Program to any other prenatal on the market today and the difference will be clear, compare any Fertili-T™ Preconception Program to any prescription prenatal and the diference will be clear, compare any Fertili-T™ Preconception Program to any "herbal" fertility supplement and the diference will be clear. Frankly, Fertili-T™ is very expensive to manufacture because it is designed to work, we know you don't have time to waste, you want to start a family now or very soon at the latest. We want you to succeed and we will help you do so by continually researching, testing, and striving to provide you with the best preconception formulas we can design, that is what makes us unique that is what makes us different.

Please Note: To often, companies provide a standard vitamin/mineral supplement and call it a 'prenatal' or 'preconception supplement' when in reality if you were to compare the supplement facts on the bottle or box with a standard multi-vitamin/mineral you would see that it is often close to the same or worse: a poorly designed multi-vitamin. At Fertili-T™ we feel you need more you deserve more, Fertili-T™'s preconception programs were designed specifically give you just that.

Does Fertili-T™ Preconception Programs contain Omega-3?

Yes, Fertili-T™'s preconception formula give you the optimal amounts of the highest quality fatty acids guaranteed not to contain toxins, heavy metals or other pollutants.

What are Fertili-T™'s Specific Preconception Programs and list of ingredients?

Click here

Are Fertili-T™'s Preconception Program Formulas FDA Approved?

Generally, the FDA does not approve dietary supplements, however, Fertili-T™? Preconception Preogram formulas are manufactured under the most stringent of quality guidelines as stated in the cGMP, NSF, ISO9000, and Certified Organic Regulations and Guidelines. Furthermore, Fertili-T™'s Preconception Programs and Formulas have been created and specifically designed based on the guidelines setforth by the American College Of Obstetricians and Gynecologists (ACOG) as well as numerous clinical studies, documented research, and latest scientific findings linking preconception nutrition and supplementation with increased conception rates and improved fertility.

Are there any possible side effects?

Yes and No, we are all unique individuals, we all have different genetic backgrounds, sex differences (male or female) differences in organ function, differences in immune response and function, different eating habits, sleeping patterns, etc. and all or any of these can and do change the way our bodies respond to food, supplements, and our environment on a daily basis. Most people feel fantastic on the Fertili-T™ program, however, since we have toxic chemicals in our bodies that need to be dealt with our preconception programs have a very beneficial, mild, and safe detoxification component built into the formulas that if you are "more toxic" for example you may experience gas, bloating, mild nausea, or other symptoms for a time while your body adjusts, expels toxins, repairs and heals itself. As always, we recommend and encourage you to consult with your physician before you begin taking any supplement or one of our preconception programs (see allergy FAQ)

Which Fertili-T™ Preconception Program is right for me if I have PCOS, or am Hyperglycemic/Hypoglycemic, Diabetic Type 1 or 2, Have high Cholesterol, Fibroids, Endometriosis, or Other Infertility Issue?

Go to the Our Programs. Our Programs page and look for the Preconception Program that is "Right For You". There you will find questions that will help you quickly identify which preconception program is the correct one for your infertility issue. If you still are not sure, contact one of our customer service representatives at: (888) 250-BABY for more information.

How long do I need to take my Fertili-T™ Program before I can start seeing and feeling a noticeable difference?

The Fertili-T™? preconception programs are designed to begin working immediately, each night you replicate over 30 million cells in your body, each new cell having a specific function and creating a specific "effect" on each other cell and so on. Since you have over 6 trillion cells in your body the effect or feeling from our preconception formulas may take anywhere from 30 days to begin to see and feel positive physical and mental effects to 120 days for full "optimization" of your preconceptual/reproductive and overall health. Remember, it took time for your body to get into a state of reduced fertility, it takes time to detoxify, revitalize and optimize it back to a state of fertility. There is no "quick fix" or "silver bullet" when it comes to repairing the body as a whole, not just your reproductive organs, ask you doctor. As a whole, everyone responds a little differently but you should begin to notice changes within a few weeks especially if your diet is not currently providing you with sufficient levels of the nutrients contained in the Fertili-T™ preconception formulas.

Is this available at our local nutrition store or another outlet?

No, at this time Fertili-T™? Preconception Programs are only available by calling our customer service department or ordering online.

Can pregnant or nursing women take it?

Fertili-T™'s preconception programs and formulas are intended for use during ?preconception planning? not during pregnancy.

Can it be taken with other multivitamins or prescription medications?

Because the Fertili-T™ Preconception Programs are comprehensive nutrient systems, most people should not need to take any other Prenatal or multivitamins unless directed by their physician. We recommend and encourage that you take our product (if already purchased) and/or print from the website the program that is right for your infertility issue, as well as print the clinical studies found on your "programs" page and take them to your physician to consult with and get his approval.

Is there any caffeine in the product?

No, added caffeine, there is caffeine found naturally in the coccoa powders of the chocolate flavors.

When should I begin taking my Fertili-T™ Preconception Program and how long should I take them?

Begin taking Fertili-T™ as soon as you desire to have children. Most couples begin taking thier specific Fertili-T™? preconception program 3 to 6 months in advance of planned conception/pregnancy. If a pregnancy occurs the woman discontinues the preconception program, a male however, may continue indefinitely on the fertili-T™ program. Many men do continue on the program because the Fertili-T™ formulas go far beyond just helping preconception and reproductive wellness, they are quite possibly the best wellness formula's available today.

Can the Fertility Preconception Programs be taken with IVF or drug therapy?

You must consult your IVF doctor before taking or starting these formulas or any others, your doctor needs to be aware of all supplements you are taking.

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